Effective Date: April 1, 2026
These Terms govern your access to and use of the Klenzaa platform. Please read them carefully before creating an Account or booking a cleaning service.
These Terms of Service ("Terms") govern your access to and use of the Klenzaa website, mobile application, and related services (collectively, the "Platform"), operated by Klenzaa Inc. ("Klenzaa," "we," "our," or "us").
By creating an Account, accessing or using the Platform, requesting or providing Services, clicking "I Agree", or otherwise accepting these Terms electronically, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.
These Terms incorporate by reference the following policies, each of which forms part of this Agreement:
If you do not agree to these Terms, you must not access or use the Platform.
Klenzaa may update these Terms from time to time. Material changes will be communicated through the Platform, email, or any other reasonable method. Continued use of the Platform after the effective date of any revised Terms constitutes acceptance of those changes.
For the purposes of these Terms:
To use the Platform, Users must:
Klenzaa may refuse, suspend, or terminate access where these requirements are not satisfied.
Certain features of the Platform require the creation of an Account.
Users agree to:
Users are responsible for activities conducted through their Account unless resulting from Klenzaa's negligence or a security incident within Klenzaa's systems.
Klenzaa may verify identity, request supporting documentation, or suspend or terminate an Account where reasonably necessary to protect Users, comply with legal obligations, or maintain the integrity of the Platform.
Klenzaa provides a technology platform that enables Customers to connect with independent Service Providers.
Klenzaa does not provide cleaning services and is not the employer, partner, agent, or representative of any Service Provider.
Acceptance of any Booking remains solely at the discretion of the Service Provider.
Customers agree to:
Customers remain responsible for the accuracy of all information submitted through the Platform.
Service Providers agree to:
Service Providers are solely responsible for the manner in which they perform Services.
Customers must accurately disclose whether pets are present at the Property before submitting a Booking.
Where applicable, Customers must provide accurate information regarding the number and type of pets.
Service Providers may rely on this information when deciding whether to accept or decline a Booking.
Failure to disclose the presence of pets may result in cancellation of the Booking, additional charges where applicable, or suspension of the Customer's Account.
Customers may request one-time or recurring Services through the Platform.
Klenzaa may limit the availability of Services to specific geographic areas, postal codes, or regions and may modify such service areas at its discretion.
A Booking is confirmed only after acceptance by a Service Provider through the Platform.
Customers are responsible for providing accurate Booking information. Service Providers may accept or decline any Booking at their sole discretion.
Customers agree to pay all applicable fees associated with a Booking.
Payments are processed through approved third-party payment providers. By submitting payment information, Customers authorize the collection of applicable fees, taxes, cancellation fees, and other authorized charges.
Klenzaa reserves the right to correct pricing errors, cancel transactions resulting from obvious pricing mistakes, and recover amounts owing where permitted by law.
Service Provider payouts are governed by the Payment & Payout Policy.
Klenzaa may issue Platform Credits to Customers or Service Providers in accordance with its policies. The use of Platform Credits is governed by the Klenzaa Wallet Policy.
Payment processors or financial institutions may apply applicable transaction, payout, processing, or banking fees in accordance with the Payment & Payout Policy.
Customers and Service Providers may cancel or reschedule Bookings in accordance with the Cancellation Policy.
Klenzaa may cancel or reschedule a Booking where reasonably necessary for safety, legal compliance, fraud prevention, or operational reasons.
Repeated cancellations, Customer No-Shows, Service Provider cancellations, abuse of the Platform, or other policy violations may result in account restrictions, suspension, or termination.
Refund requests shall be handled in accordance with the Refund Policy and Satisfaction Guarantee Policy. Where permitted under Klenzaa's policies, approved refunds for recurring Bookings may be provided as Platform Credits instead of monetary refunds.
Refunds, credits, re-cleans, or other resolutions shall be determined by Klenzaa based on the circumstances of each request.
Customers are responsible for providing safe and timely access to the Property, including any information reasonably required to perform the Services.
Property access information may only be used for the purpose of performing the booked Services.
Additional requirements are set out in Klenzaa's Property Access Policy.
Customers and Service Providers may submit ratings and reviews following the completion of a Booking.
Reviews must be honest, accurate, and based on genuine experiences. Users shall not submit false, misleading, defamatory, abusive, or fraudulent reviews.
By submitting a review, Users grant Klenzaa a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and publish such content in connection with the operation and promotion of the Platform.
Klenzaa reserves the right to remove or restrict any review that violates these Terms or applicable policies.
Users agree to use the Platform lawfully and responsibly.
Users shall not:
Klenzaa may investigate suspected violations and take appropriate action, including suspension or termination of an Account.
The Platform, including its software, content, trademarks, logos, designs, and other intellectual property, is owned by or licensed to Klenzaa and is protected by applicable intellectual property laws.
Users are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the Platform solely for its intended purpose.
No ownership rights are transferred to any User under these Terms.
Klenzaa collects, uses, stores, and discloses personal information in accordance with its Privacy Policy.
By using the Platform, Users consent to the collection, use, and disclosure of their personal information as described in the Privacy Policy.
The Platform and Services are provided on an "as is" and "as available" basis, to the fullest extent permitted by law.
Klenzaa makes no representations or warranties regarding the availability, reliability, quality, suitability, or uninterrupted operation of the Platform or the Services.
Nothing in these Terms excludes any rights that cannot be excluded under applicable law.
Klenzaa is a technology platform that connects Customers with independent Service Providers.
Service Providers perform Services as independent contractors and are not employees, agents, partners, or representatives of Klenzaa.
Nothing in these Terms creates any employment, partnership, joint venture, agency, or fiduciary relationship between Klenzaa and any User.
Users consent to receive electronic communications relating to their Accounts, Bookings, payments, and the Platform.
Electronic notices, agreements, and signatures shall have the same legal effect as their paper counterparts to the extent permitted by applicable law.
The Platform may integrate with or provide access to third-party services, including payment processors, identity verification providers, cloud hosting providers, mapping services, communication providers, analytics providers, and other third-party service providers.
Klenzaa is not responsible for the availability, content, or performance of any third-party service.
Use of third-party services may be subject to their respective terms and privacy policies.
Customers are responsible for paying all applicable taxes associated with the Services.
Service Providers are solely responsible for reporting and paying any taxes arising from their earnings, unless otherwise required by applicable law.
Klenzaa shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including natural disasters, severe weather, government actions, labour disputes, power outages, internet failures, pandemics, or other unforeseen events.
To the fullest extent permitted by applicable law, Klenzaa shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunities arising out of or relating to the use of the Platform or Services.
Klenzaa's total liability arising from any claim shall not exceed the total amount paid by the Customer to Klenzaa for the Booking giving rise to the claim, unless otherwise required by applicable law.
Users agree to indemnify and hold harmless Klenzaa, its affiliates, directors, officers, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses arising from:
Users may not assign or transfer their rights or obligations under these Terms without Klenzaa's prior written consent.
Klenzaa may assign or transfer these Terms without restriction in connection with a merger, acquisition, corporate restructuring, or sale of assets.
Any provisions that by their nature should survive termination of these Terms, including provisions relating to payments, intellectual property, privacy, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law, shall remain in effect following termination.
Klenzaa may suspend, restrict, or terminate a User's access to the Platform at any time where it reasonably believes the User has violated these Terms, applicable policies, or the law, or where necessary to protect the Platform, its Users, or Klenzaa's legitimate interests.
Users may close their Accounts at any time, subject to any outstanding obligations.
Termination does not affect any rights or obligations that accrued before termination.
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.
The parties agree to make reasonable efforts to resolve disputes through good-faith discussions before commencing legal proceedings.
Subject to applicable law, the courts of Ontario shall have exclusive jurisdiction over any dispute arising from these Terms.
Klenzaa may amend these Terms from time to time.
Material changes will be communicated through the Platform, email, or other reasonable means. Continued use of the Platform after the effective date of any revised Terms constitutes acceptance of the updated Terms.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
These Terms, together with the policies incorporated by reference, constitute the entire agreement between Klenzaa and the User regarding the use of the Platform and supersede any prior agreements relating to the same subject matter.
No waiver of any provision shall be effective unless made in writing.
Questions regarding these Terms may be directed to:
Klenzaa Inc.
Email: support@klenzaa.com
Website: www.klenzaa.com
By creating an Account, accessing or using the Platform, or requesting or providing Services through Klenzaa, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.