Privacy Policy

We at Klenzaa Inc. respect your privacy and are strongly committed to keeping secure any information we obtain from you or about you. This Privacy Policy describes our practices with respect to Personal Information we collect from or about you when you use our platform and services (collectively, “Services”).

1. Klenzaa Inc.

Klenzaa Inc. is a Toronto-based company offering technology-driven solutions that connect customers in the short-term rental space with professional residential cleaning service providers.

We rely on cloud infrastructure and payment providers to host, process, and manage our systems and data. This includes servers, networking, cloud services (AWS, GCP, etc.), and security systems. Klenzaa Inc. is not responsible for the data handling practices of these external platforms.

2. Personal Information We Collect

We may collect the following categories of Personal Information:

• Communication Information: Name, contact details, and message content when you communicate with us.
• Personal Identification: Full Name, Photographs (if required), Nationality.
• Identity Verification: Government-issued ID, work permit, driver’s license (if required).
• Location Data: Time zone and location information (if enabled).
• Property Details: Property addresses, ownership details, before/after images, keypad codes, and security alarm codes.
• Payment Information: Processed securely via Stripe (PCI-DSS Level 1 compliant). We do not store full card numbers.

3. How We Use Personal Information

We use your information for:

• User identity verification and authentication
• Service delivery and operational needs
• Property access and service validation
• Payment processing and billing
• Improving our platform and user experience
• Complying with legal obligations

4. Data Storage and Security

• Data is stored securely on AWS and GCP cloud infrastructure.
• Payment data is handled exclusively by Stripe.
• We use industry-standard security measures and restrict access to authorized personnel only.

5. Disclosure of Personal Information

We may share your information with:

• Service providers (hosting, cloud, customer support, etc.)
• In case of business transfers or mergers
• Law enforcement or regulatory authorities when legally required

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your Personal Information
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please email us at support@klenzaa.com.

7. Children

Our Services are not directed to children under 18. We do not knowingly collect data from minors. If we learn that we have collected Personal Information from a child under 18, we will delete it.

8. International Users

Your data may be processed and stored in Canada and other jurisdictions. By using our Services, you consent to such transfer.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated version on this page.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: support@klenzaa.com