This Privacy Policy describes our practices with respect to Personal Information we collect from or about you when you use our platform and services (collectively, "Services").
1. Klenzaa Inc.
Klenzaa Inc. is a Toronto-based company offering technology-driven solutions and services that link customers in the short-term rental space with professional residential cleaning service providers.
We rely on cloud infrastructure and payment providers to host, process, and manage our systems and data. This encompasses:
- Servers and Storage: Physical or virtual servers where data is processed and stored.
- Networking: Components that facilitate data communication within the organization and externally.
- Cloud Services: Public, private, or hybrid cloud environments (including AWS, Azure, or Google Cloud). For data privacy details specific to these providers, please refer to their own privacy policies. Klenzaa Inc. is not responsible for the data handling practices of these external platforms.
- Security Systems: Firewalls, intrusion detection systems, and other measures to protect data integrity and privacy.
- Data Management Tools: Software and tools used for data integration, management, and analysis.
2. Personal Information We Collect
We may collect Personal Information relating to you as follows:
- Communication Information: If you communicate with us, we may collect your name, contact information, and the contents of any messages you send.
- Other Information You Provide: Information you provide when participating in events, surveys, or questionnaires, or when visiting our publicly available website.
- Personal Identification Information: Full name, photographs (if required), nationality.
- Identity Verification: If required, work permit documentation, driver's license, or other valid government-issued identification.
- Location Data: If enabled, we may collect your location data and time zone information to more accurately serve your needs.
- Property Related Details: Property addresses, ownership details, before/after images of the property, and keypad door/gate codes or security alarm codes to enable cleaner access when the owner is not present.
- Payment Information: Payment card details collected and tokenized via Stripe, including billing address and transaction history. Full card numbers are never stored on our servers. All payment data is handled by Stripe in accordance with PCI-DSS Level 1 compliance standards.
3. How We Use Personal Information
We may use Personal Information for the following purposes:
- User identity verification and authentication
- Service delivery and operational requirements
- Navigation and location-based services
- Property condition assessment and service validation
- Payment processing and billing management
- Enhancing user experience and platform functionality
- Complying with legal obligations and protecting our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties
We may combine or anonymize Personal Information so that it can no longer identify you, and use this data for assessing platform performance, enhancing features, conducting research, and similar objectives.
4. Data Storage and Security
- All user data is securely stored on cloud infrastructure provided by AWS and GCP.
- Payment data is processed and stored by Stripe under PCI-DSS Level 1 compliance. No payment data is stored on our own infrastructure.
- We implement industry-standard security measures to protect data from unauthorized access, loss, or misuse.
- Access to sensitive data is restricted to authorized personnel only.
- We are committed to handling user data responsibly and minimizing data collection to only what is essential to operate our platform.
5. Disclosure of Personal Information
In certain circumstances we may provide your Personal Information to third parties without further notice to you, unless required by law:
- Service Providers: Vendors and service providers including hosting, customer service, cloud services, email communication, and web analytics providers, who process Personal Information solely as directed by us.
- Business Transfers: In the event of a strategic transaction, reorganization, bankruptcy, or transfer of service, your Personal Information may be disclosed to counterparties and transferred to a successor or affiliate as part of that transaction.
- Legal Requirements: We may disclose your Personal Information to government authorities or other third parties when compelled by law, to protect our rights or property, to prevent fraud, to ensure safety and security, or to mitigate legal liability.
6. Your Rights
Depending on your location, you may have the right to:
- Access your Personal Information and details regarding its processing
- Erase your Personal Information from our databases
- Amend or update your Personal Information
- Transfer your Personal Information to a third party (right to data portability)
- Limit how we handle your Personal Information
- Revoke your consent at any time
- Object to how we handle your Personal Information
- File a complaint with your local data protection authority
You may exercise some of these rights through your online account. If you are unable to do so, please submit your request to admin@klenzaa.com.
7. Additional Disclosures
The following outlines how specific categories of Personal Information may be shared:
- Identifying Information (name, organization, contact details): May be shared with affiliates, vendors, service providers, law enforcement (for legal purposes), parties in business transactions, and corporate account administrators.
- Commercial Data (transaction history): May be shared with affiliates, vendors, service providers, law enforcement, and parties in business transactions.
- Network Activity Data: Not applicable — we do not collect this information.
- Geolocation Information: May be shared with vendors and service providers, law enforcement, and parties in business transactions.
We do not "sell" Personal Information or "share" Personal Information for cross-contextual behavioral advertising, and we do not process sensitive Personal Information to infer characteristics about a consumer.
To exercise your privacy rights, submit a request to admin@klenzaa.com.
8. Children
Our Services are not directed to minors under the age of 18. Klenzaa Inc. does not knowingly collect Personal Information from anyone under 18. If you believe a minor has provided us with Personal Information, please notify us immediately at admin@klenzaa.com and we will investigate and delete the information if appropriate. If you are 13 or older but under 18, you must have permission from a parent or guardian to use our Services.
9. Links to Other Websites
Our Services may contain links to third-party websites not operated or controlled by Klenzaa Inc. Information you share with those sites is governed by their own privacy policies, not this one. We do not endorse or review third-party sites and encourage you to contact them directly regarding their privacy practices.
10. Security and Retention
We employ commercially reasonable technical, administrative, and organizational measures to safeguard Personal Information against loss, misuse, and unauthorized access or disclosure. However, no Internet or email transmission is entirely secure, so please exercise caution when sharing information with us via email.
We retain Personal Information only for as long as necessary to provide our Services or for other legitimate business purposes such as resolving disputes, ensuring safety and security, or complying with legal obligations. Retention duration depends on the volume, nature, and sensitivity of the data, and any applicable legal requirements.
11. International Users
By using our Services, you understand and acknowledge that your Personal Information will be processed and stored in our facilities and servers in Canada, and may be disclosed to our service providers and affiliates in other jurisdictions.
Legal Basis for Processing:
- Contractual obligation: To provide and maintain our Services.
- Consent: Where we ask for your consent to process your Personal Information. You may withdraw consent at any time.
- Legal compliance: To comply with applicable law or protect the rights, safety, and property of Klenzaa, our affiliates, users, or third parties.
Where required, we will use appropriate safeguards for transferring Personal Information outside of certain countries, and will only transfer data pursuant to a legally valid transfer mechanism.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post an updated version on this page, unless another type of notice is required by applicable law.
13. Contact Us
If you have any questions or concerns not already addressed in this Privacy Policy, please contact us at:
Email: admin@klenzaa.com