Delete Your Account

Klenzaa Inc.

You can delete your Klenzaa account and its data at any time, directly in the app. Here's how it works and what happens to your information afterward.

Delete your account in the app

  1. Open the Klenzaa app

    Launch the app on your phone and sign in with the account you want to delete. You need to be signed in to that account — deletion can only be requested from inside it.

  2. Go to the Account tab

    Tap Account in the bottom navigation bar to open your account settings.

  3. Tap Delete account

    Scroll to the bottom of the Account screen and tap Delete account. You'll see a summary of what will be removed before anything happens.

  4. Confirm and submit

    Review the summary, then tap Confirm to submit your request. Your account is closed immediately and you'll be signed out on every device.

What we delete

The following is permanently erased from our systems within 30 days of your request. It cannot be recovered afterward.

  • Your profile: name, photo, email address, and phone number
  • Property addresses, ownership details, and before/after photos
  • Keypad, door, gate, and security alarm codes
  • Saved payment methods and Stripe payment tokens
  • Location data and time zone information
  • Messages you've exchanged with Klenzaa support
  • Identity documents submitted for verification

What we keep, and why

A small amount of data stays with us after deletion because the law requires it or because it no longer identifies you.

  • Invoices and transaction records: Kept for 7 years to meet Canada Revenue Agency record-keeping requirements. These are stored separately from your profile and are no longer linked to your identity beyond what tax law requires.
  • Anonymized service data: Booking counts and platform performance metrics that can no longer identify you. This data is not deleted because it is no longer personal information.
  • Records under legal hold: If an open dispute, chargeback, or legal obligation applies to your account, related records are kept until that matter is resolved.

Before you delete

  • Deletion is permanent. You can't restore the account or its booking history. Signing up again creates a new, empty account.
  • Finish or cancel open bookings first. Bookings that are scheduled or in progress must be completed or cancelled before the account closes.
  • Settle any outstanding balance. Unpaid invoices remain due after deletion.
  • Download anything you need. Save your invoices and property photos while you still have access to them.

If you can't open the app

Lost your device or can't sign in? Email admin@klenzaa.com from the address on your account and ask us to delete it. We may ask you to verify your identity before we act on the request, and we respond within 30 days.

For a full account of how we handle your information, read our Privacy Policy.

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