1. Purpose
This Service Provider Code of Conduct sets out the professional, ethical, and operational standards expected of all Service Providers using the Klenzaa Platform.
2. Professional Conduct
Service Providers are expected to:
- Arrive on time for scheduled Bookings.
- Perform Services professionally, safely, and with reasonable care and skill.
- Treat Customers, their Property, belongings, pets, and other occupants with courtesy and respect.
- Communicate professionally through the Klenzaa Platform where available.
- Promptly update the status of Bookings through the Platform, including arrival, commencement, completion, delays, or other material issues affecting the Service.
3. Safety and Compliance
Service Providers must:
- Comply with all applicable laws, regulations, and Klenzaa policies.
- Use appropriate cleaning practices, equipment, and cleaning products.
- Immediately report accidents, injuries, property damage, security concerns, or other material incidents arising during the performance of the Services.
- Decline or discontinue a Service where they reasonably believe the environment is unsafe, unlawful, or materially different from the information provided in the Booking.
- Respect Customer privacy and use Property access information only as necessary to perform the booked Services.
4. Confidentiality
Service Providers must protect the confidentiality of Customer information and must not retain, disclose, copy, sell, share, or misuse any Personal Information, Property access information, photographs, videos, booking details, or other confidential information obtained through the Klenzaa Platform except as necessary to perform the accepted Services or as otherwise required by law.
5. Prohibited Conduct
Service Providers must not:
- Engage in harassment, discrimination, threats, intimidation, violence, or abusive behaviour.
- Consume alcohol, cannabis (where impairment may result), illegal drugs, or any intoxicating substance that may impair the safe performance of the Services.
- Smoke or vape inside a Customer's Property unless expressly authorized by the Customer.
- Bring unauthorized persons or animals to a Booking.
- Request or accept payment outside the Klenzaa Platform or otherwise circumvent Klenzaa's booking or payment processes.
- Perform Services outside the Klenzaa Platform for Customers first introduced through the Platform except as expressly permitted by Klenzaa.
- Use another person's Klenzaa account or permit another person to perform Services using their account.
6. Compliance
Klenzaa may investigate suspected violations of this Code of Conduct.
Failure to comply with this Code may result in coaching, warnings, booking restrictions, temporary suspension, permanent removal from the Platform, termination of the Independent Contractor Agreement, or any other action permitted under Klenzaa's Terms of Service and applicable policies.
7. Changes to this Code
Klenzaa may update this Code of Conduct from time to time. Continued use of the Platform after the effective date of any revised version constitutes acceptance of the updated Code.
8. Contact
Klenzaa Inc.
Email: support@klenzaa.com
Website: www.klenzaa.com