Property Damage & Liability Policy

1. Purpose

This Property Damage & Liability Policy explains how property damage claims are reported, investigated, and resolved for Services booked through the Klenzaa Platform.

2. Reporting Property Damage

Customers should report any suspected property damage through the Platform as soon as reasonably possible and, where possible, within twenty-four (24) hours of service completion.

Customers may be required to provide photographs, videos, a description of the damage, receipts (where applicable), and any other information reasonably requested by Klenzaa to assist in the investigation.

Delays in reporting or failure to provide sufficient information may affect Klenzaa's ability to investigate or review the claim.

3. Investigation

Klenzaa may investigate reported claims by reviewing available evidence, including:

• Before-service and after-service photographs.
• Booking details and service records.
• Communications exchanged through the Platform.
• Property access information.
• Information provided by the Customer and the Service Provider.
• Any other relevant information reasonably available.

Customers and Service Providers agree to cooperate with any reasonable investigation.

4. Resolution

Following its review, Klenzaa may determine an appropriate resolution, which may include:

• No further action.
• Coaching or a warning for the Service Provider.
• Account review, temporary suspension, or permanent removal from the Platform.
• Referral to the parties' insurance providers, where appropriate.
• Facilitation of communication between the Customer and the Service Provider.
• Any other reasonable action permitted under Klenzaa's agreements or policies.

Klenzaa may, but is not obligated to, facilitate communication between the Customer and the Service Provider in an effort to resolve the matter.

5. Exclusions

Claims may be denied where they involve:

• Pre-existing damage.
• Normal wear and tear.
• Damage unrelated to the Booking.
• Damage not supported by reasonable evidence.
• Damage caused by third parties or circumstances beyond the Service Provider's reasonable control.
• Cosmetic defects, maintenance issues, or deterioration not caused by the performance of the booked Services.

6. Liability

Klenzaa is a technology platform that connects Customers with independent Service Providers and does not itself perform cleaning services.

Klenzaa does not automatically assume liability for property damage and does not guarantee reimbursement, compensation, or acceptance of any claim.

Customers and Service Providers are encouraged to maintain appropriate insurance coverage. Unless expressly stated otherwise, Klenzaa does not provide insurance coverage for Customers, Service Providers, or their property.

7. Fraud Prevention

Klenzaa reserves the right to investigate suspected fraudulent, misleading, exaggerated, or dishonest claims.

Knowingly submitting false information, fabricated evidence, misleading statements, or fraudulent claims may result in claim denial, account restrictions, suspension, permanent removal from the Platform, referral to law enforcement where appropriate, or any other action permitted by applicable law.

8. Service Provider Responsibilities

Service Providers are expected to:

• Exercise reasonable care while performing the Services.
• Promptly report any accidental damage or incident.
• Document incidents where reasonably possible.
• Cooperate fully with investigations.
• Comply with Klenzaa's agreements, policies, and platform standards.

Failure to comply may result in coaching, warnings, booking restrictions, suspension, termination of the Service Provider's account, or other action permitted under Klenzaa's policies.

9. Final Determination

Klenzaa will review each claim based on the available evidence and the specific circumstances of the incident.

Nothing in this Policy guarantees reimbursement, compensation, or acceptance of a claim.

Platform decisions relating to investigations, account actions, and policy enforcement are final, subject to applicable law.

10. Changes to this Policy

Klenzaa may update this Policy from time to time. Continued use of the Platform after the effective date of any revised Policy constitutes acceptance of the updated Policy.

11. Contact

Klenzaa Inc.

Email: support@klenzaa.com

Website: www.klenzaa.com