Klenzaa Wallet Policy

Effective Date: April 1, 2026

How the Klenzaa Wallet and Platform Credits work — what you can earn, how credits can be used, and what happens to a balance when an Account closes.

1. Purpose

This Klenzaa Wallet Policy explains how the Klenzaa Wallet and Platform Credits operate for Customers and Service Providers using the Klenzaa Platform.

2. Klenzaa Wallet

The Klenzaa Wallet is a digital wallet available through the Platform that may be used to record eligible Platform Credits, promotional credits, refunds, incentives, bonuses, earnings, and other amounts determined by Klenzaa.

The availability of Wallet features may vary depending on the User's Account type, location, and the Services offered through the Platform.

3. Customer Wallet

Customers may receive Platform Credits for eligible:

  • Cancelled Bookings.
  • Refunds.
  • Promotions.
  • Goodwill adjustments.
  • Referral programs.
  • Loyalty or rewards programs.
  • Other purposes determined by Klenzaa.

Platform Credits may be used toward future eligible Bookings, recurring Services, subscriptions, or other eligible transactions available through the Platform.

4. Service Provider Wallet

Service Providers may receive Wallet balances representing eligible:

  • Earnings.
  • Bonuses.
  • Incentives.
  • Surge payments.
  • Referral rewards.
  • Other amounts payable through the Platform.

Wallet balances will be paid in accordance with Klenzaa's Payment & Payout Policy.

5. Use of Platform Credits

Platform Credits may only be used for eligible transactions available through the Platform.

Platform Credits:

  • have no cash value;
  • are non-transferable;
  • may not be sold, exchanged, or assigned;
  • may not be redeemed for cash except where required by applicable law; and
  • may be subject to additional conditions communicated by Klenzaa.

6. Expiry of Platform Credits

Unless otherwise specified at the time they are issued, Platform Credits do not expire.

Where promotional or campaign-specific Platform Credits have an expiry date, the applicable expiry date will be communicated at the time the credits are issued.

7. Wallet Adjustments

Klenzaa reserves the right to correct, adjust, reverse, remove, or recover Wallet balances or Platform Credits where reasonably necessary to:

  • correct errors;
  • investigate fraud or suspected fraudulent activity;
  • resolve payment disputes or chargebacks;
  • comply with legal or regulatory obligations;
  • enforce Klenzaa's agreements or policies; or
  • protect the integrity and security of the Platform.

8. Account Closure

If a User's Account is suspended, terminated, or closed, any remaining Wallet balances or Platform Credits will be handled in accordance with Klenzaa's Terms of Service, Payment & Payout Policy, Refund Policy, and applicable law.

Platform Credits that have no cash value may be forfeited upon Account closure unless otherwise required by applicable law.

Outstanding Service Provider earnings will be handled in accordance with the Payment & Payout Policy and applicable legal requirements.

9. Fraud and Misuse

Users must not attempt to obtain, transfer, sell, manipulate, or misuse Platform Credits or Wallet balances through fraudulent, deceptive, or unauthorized means.

Klenzaa may investigate suspected misuse of the Wallet and may suspend or terminate a User's Account, reverse Wallet balances, recover improperly obtained credits, or take any other action permitted under its agreements, policies, or applicable law.

10. Changes to this Policy

Klenzaa may update this Policy from time to time. Continued use of the Platform after the effective date of any revised Policy constitutes acceptance of the updated Policy.

11. Contact

Klenzaa Inc.

Email: support@klenzaa.com

Website: www.klenzaa.com

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