Effective Date: April 1, 2026
How Customers are charged for Bookings, and how Service Providers are paid for completed Services.
This Payment & Payout Policy explains how payments are collected from Customers and how earnings are paid to Service Providers through the Klenzaa Platform.
Customers must provide a valid payment method before confirming a Booking.
By confirming a Booking, Customers authorize Klenzaa and its third-party payment processors to collect all applicable fees, taxes, cancellation fees, subscriptions, recurring payments (where applicable), and any other authorized charges associated with the Booking or use of the Platform.
Service prices displayed on the Platform include applicable service charges. Additional charges may apply for additional Services, service modifications, late cancellations, Customer No-Shows, taxes, payment processing fees, or other authorized charges disclosed through the Platform.
All applicable charges will be displayed before a Booking is confirmed where reasonably practicable.
Payment processing services are provided by approved third-party payment processors, whose services may be governed by their own terms and privacy policies.
Klenzaa may issue Platform Credits to Customers for eligible cancellations, refunds, promotions, goodwill adjustments, referrals, or other purposes permitted under Klenzaa's policies.
Platform Credits may be applied toward future eligible Bookings, recurring Services, subscriptions, or other eligible transactions through the Platform.
The use of Platform Credits is governed by Klenzaa's Terms of Service and the Klenzaa Wallet Policy.
Klenzaa may maintain a digital wallet for Service Providers to record eligible:
Wallet balances will be paid in accordance with Klenzaa's payout schedule.
Additional terms relating to Wallet balances are governed by the Klenzaa Wallet Policy.
Service Providers will receive payment for completed Services after deducting applicable Platform fees and any authorized adjustments.
Payouts will be made to the Service Provider's designated bank account or other approved payment method.
Service Providers are responsible for ensuring that their payout information remains accurate and up to date. Klenzaa is not responsible for delays resulting from incorrect payout information provided by the Service Provider.
Payment processors or financial institutions may deduct applicable transaction, payout, instant transfer, banking, or processing fees before funds are transferred to a Service Provider, where applicable.
Any applicable deductions will be disclosed through the Platform where reasonably practicable.
Klenzaa may temporarily delay or withhold a Service Provider's payout where reasonably necessary to investigate fraud, payment disputes, chargebacks, suspected policy violations, identity verification issues, or legal or regulatory requirements.
Any hold will be limited to the period reasonably necessary to complete the investigation.
Service Providers may receive payouts through weekly payouts, instant payouts, or any other payout option offered by Klenzaa.
Processing times may vary depending on the payment provider or financial institution.
Klenzaa may modify available payout methods or schedules from time to time upon reasonable notice through the Platform.
If a Customer's payment cannot be successfully processed, Klenzaa may suspend or cancel the Booking, retry payment, require an alternative payment method, or restrict access to certain Platform features until payment has been successfully completed.
Customers should contact Klenzaa before initiating a chargeback with their financial institution.
Klenzaa reserves the right to investigate any payment dispute or chargeback and may request information from the Customer and the Service Provider.
Where a chargeback is determined to be fraudulent or unsupported, Klenzaa may recover amounts owed, reverse Platform Credits where applicable, withhold Service Provider payouts, or take action against a User's Account in accordance with the Terms of Service.
Nothing in this Policy limits Klenzaa's rights or remedies available under applicable law.
Users agree to cooperate with Klenzaa and provide any information reasonably requested in connection with a payment dispute or chargeback investigation.
Customers are responsible for paying applicable taxes associated with their Bookings.
Service Providers are solely responsible for determining, reporting, and paying any taxes applicable to their earnings unless otherwise required by applicable law.
Klenzaa may update this Policy from time to time. Continued use of the Platform after the effective date of any revised Policy constitutes acceptance of the updated Policy.
Klenzaa Inc.
Email: support@klenzaa.com
Website: www.klenzaa.com