Effective Date: April 1, 2026
What Customers and Service Providers are each responsible for when it comes to getting into the Property at the scheduled service time.
This Property Access Policy outlines the responsibilities of Customers and Service Providers regarding access to the Property for Services booked through the Klenzaa Platform.
Customers are responsible for providing safe, timely, and lawful access to the Property at the scheduled service time.
Customers must provide accurate access instructions, including keys, lockbox codes, entry codes, concierge instructions, parking information, alarm instructions, or any other information reasonably required to complete the Services.
Customers are responsible for ensuring that access information is accurate and up to date.
Customers are also responsible for ensuring that any person authorized to provide access, including a guest, tenant, concierge, building manager, or other representative, has been properly instructed to grant timely access to the Property where applicable.
If access cannot be provided at the scheduled service time, Customers are responsible for any resulting delays, additional charges, or cancellation fees in accordance with Klenzaa's Cancellation Policy.
Customers must ensure the Property is reasonably safe and accessible for the performance of the Services.
Customers should secure cash, jewellery, valuables, firearms, medications, confidential documents, pets, and other high-value or sensitive items before the Service begins.
Customers are responsible for accurately disclosing the presence of pets in accordance with Klenzaa's Terms of Service.
If a Service Provider is unable to access the Property after waiting fifteen (15) minutes beyond the scheduled service time due to the Customer's failure to provide access, the Booking may be treated as a Customer No-Show in accordance with Klenzaa's Cancellation Policy.
Applicable cancellation fees or other charges may apply.
Property access information will be used solely for the purpose of performing the booked Services and handled in accordance with Klenzaa's Privacy Policy.
Service Providers must not retain, share, copy, or use Property access information for any unauthorized purpose.
Service Providers may refuse to enter or may leave a Property if they reasonably believe the environment is unsafe, unlawful, or materially differs from the information provided in the Booking.
Such situations may be handled in accordance with Klenzaa's Terms of Service and Cancellation Policy.
Klenzaa may update this Policy from time to time. Continued use of the Platform after the effective date of any revised Policy constitutes acceptance of the updated Policy.
Klenzaa Inc.
Email: support@klenzaa.com
Website: www.klenzaa.com