Privacy Policy

This Privacy Policy describes our practices with respect to Personal Information we collect from or about you when you use our platform and services (collectively, "Services").

1. Klenzaa Inc.

Klenzaa Inc. is a Toronto-based technology company that operates a digital marketplace connecting customers, homeowners, property managers, businesses, and other property owners with independent cleaning professionals for the booking and management of residential, commercial, deep cleaning, move-in/move-out, short-term rental turnover, and other cleaning-related services.

In the operation of the Klenzaa platform, we rely on reputable third-party cloud infrastructure providers, payment processors, and technology service providers to securely host, process, and manage our systems and data. This can encompass:

• Servers and Storage: Physical or virtual servers where data is processed and stored.
• Networking: Components that facilitate data communication within the organization and externally.
• Cloud Services: Public, private, or hybrid cloud environments where applications and data can be hosted, including platforms like AWS, Azure, or Google Cloud. For data privacy and protection details specific to these cloud services, please refer to the privacy policies provided by each cloud provider. Klenzaa Inc. is not responsible for the data handling practices of these external platforms.
• Security Systems: Firewalls, intrusion detection systems, and other security measures to protect data integrity and privacy.
• Data Management Tools: Software and tools used for data integration, management, and analysis.

2. Personal Information We Collect

We may collect personal information relating to you ("Personal Information") depending on the Services you use and your interactions with the Klenzaa Platform.

Personal Information You Provide

We may collect the following categories of Personal Information:

• Communication Information: Your name, contact information, and the contents of any communications, inquiries, support requests, feedback, or other messages you send to us.
• Other Information You Provide: Information you voluntarily provide when participating in surveys, questionnaires, promotional activities, identity verification processes, or while using our website or Platform.
• Personal Identification Information: Your name, photographs (where required), nationality, and other identifying information.
• Identity Verification Information: Where required, government-issued identification, work permit documentation, driver's licence, passport, selfie or facial verification (where applicable), or other information required to verify your identity.
• Location Data: If location services are enabled, we may collect your location and time zone information. For Service Providers, location data may be collected while travelling to, performing, and completing accepted Bookings to verify attendance, facilitate property access, improve customer communications, enhance safety, prevent fraud, and assist with dispute resolution.
• Property Information: Property addresses, property details, booking information, access instructions, lockbox codes, keypad or smart lock credentials, gate codes, concierge instructions, security alarm codes, pet information, service preferences, and other information necessary to facilitate the requested Services.
• Property Photographs: Before-service and after-service photographs submitted by Customers or Service Providers for service verification, quality assurance, payment verification, dispute resolution, fraud prevention, and compliance with Klenzaa's policies.
• Wallet Information: Platform Credit balances, cancellation credits, promotional credits, referral credits (where applicable), incentive payments, bonus payments, transaction history, payout history, and other wallet-related information associated with your Klenzaa account.
• Payment Information: Payment card details, billing information, and transaction history processed through our third-party payment processor, Stripe. Full payment card numbers are not stored on Klenzaa's systems. Payment information is processed and managed by Stripe in accordance with applicable PCI-DSS compliance standards.

3. How We Use Personal Information

We may use Personal Information for the following purposes:

• User identity verification and authentication.
• Processing bookings and facilitating the delivery of Services.
• Managing customer and Service Provider accounts.
• Navigation, location-based services, and verification of attendance for accepted Bookings.
• Facilitating property access and communicating booking updates.
• Property condition assessment, service verification, quality assurance, and dispute resolution.
• Payment processing, billing, payouts, refunds, Platform Credits, and Klenzaa Wallet administration.
• Fraud detection, risk assessment, account verification, security monitoring, and prevention of unauthorized access or misuse of the Platform.
• Customer support, responding to inquiries, resolving complaints, and improving our Services.
• Enhancing user experience, developing new features, analyzing Platform performance, and improving the functionality of the Platform.
• Enforcing our Terms of Service, agreements, and other Klenzaa policies.
• Complying with applicable laws, legal obligations, court orders, regulatory requirements, and protecting the rights, privacy, safety, property, and legitimate interests of Klenzaa, its affiliates, Customers, Service Providers, and other third parties.

We may combine, aggregate, anonymize, or de-identify Personal Information so that it can no longer reasonably identify an individual. We may use such information to evaluate and improve our Services, develop new products and features, conduct research, analyze trends, measure Platform performance, generate statistical reports, and support other legitimate business purposes. We may also share aggregated or de-identified information with service providers, business partners, or other third parties where such information does not identify any individual. Klenzaa will not attempt to re-identify anonymized or de-identified information except where required or permitted by applicable law.

4. Data Storage and Security

Klenzaa implements reasonable administrative, technical, and physical safeguards designed to protect Personal Information against unauthorized access, disclosure, alteration, loss, misuse, or destruction. We take appropriate measures to protect the security and confidentiality of Personal Information, including:

• User data is stored using reputable cloud infrastructure and service providers, including Amazon Web Services (AWS), Google Cloud Platform (GCP), or other approved providers as required for our business operations.
• Payment information is processed by our third-party payment processor, Stripe, in accordance with applicable security and compliance standards. Klenzaa does not store full payment card numbers on its systems.
• Access to Personal Information is restricted to authorized personnel, contractors, and service providers who require such access to perform their duties.
• Sensitive information is protected through appropriate security controls, including encryption, authentication, monitoring, and access management where appropriate.
• We regularly review and update our security practices to help protect the confidentiality, integrity, and availability of Personal Information.
• We are committed to collecting only the Personal Information reasonably necessary to operate the Platform, deliver our Services, comply with legal obligations, and improve the user experience.

While we strive to protect Personal Information using commercially reasonable security measures, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee the absolute security of any information transmitted to or stored by us.

5. Disclosure of Personal Information

We may disclose your Personal Information to third parties where necessary to operate the Platform, provide our Services, comply with legal obligations, protect our legitimate interests, or with your consent where required by applicable law. We may disclose Personal Information in the following circumstances:

• Service Providers: We may share Personal Information with third-party vendors and service providers that assist us in operating the Platform, including providers of cloud hosting, payment processing, identity verification, customer support, communications, mapping and location services, analytics, security, fraud prevention, and other technology services. These providers may access, process, or store Personal Information only as necessary to perform services on our behalf and in accordance with our instructions.
• Customers and Service Providers: Where necessary to facilitate a Booking, we may share relevant Personal Information between Customers and assigned Service Providers, including names, contact information, property addresses, booking details, access instructions, and other information reasonably required to perform the requested Services.
• Business Transfers: In connection with a merger, acquisition, financing transaction, corporate reorganization, sale of assets, bankruptcy, or other similar business transaction, Personal Information may be disclosed to prospective or actual purchasers, investors, lenders, advisors, successors, or affiliated entities as part of the transaction, subject to appropriate confidentiality obligations.
• Legal Requirements: We may disclose Personal Information where required or permitted by applicable law, including to comply with legal obligations, court orders, subpoenas, or requests from regulatory authorities; to establish, exercise, or defend legal claims; to investigate fraud, security incidents, or violations of our agreements or policies; to protect the rights, property, safety, or security of Klenzaa, our users, or others; or to prevent illegal, fraudulent, or harmful activities.
• With Your Consent: We may disclose Personal Information for any other purpose with your consent or as otherwise permitted or required by applicable law.

6. Your Rights

Depending on your location, individuals may possess certain legal rights concerning their Personal Information that we collected from communications. For instance, you might have the entitlement to:

• Access your Personal Information and details regarding its processing.
• Erase your Personal Information from our databases.
• Amend or update your Personal Information.
• Transfer your Personal Information to a third party (right to data portability).
• Limit how we handle your Personal Information.
• Revoke your consent — particularly if we depend on your consent as the legal basis for processing — at any time.
• Protest against how we handle your Personal Information.
• File a complaint with your local data protection authority.

You can exercise some of these rights through your online account. If you are unable to exercise your rights through your account, please submit your request to admin@klenzaa.com. We may request additional information to verify your identity before processing your request.

7. Additional Disclosures

This section offers further details regarding the types of Personal Information we gather through communications and how we share it. For more information about the Personal Information we collect, please refer to the section titled "Personal Information We Collect" above, while details about the utilization of Personal Information can be found in the section titled "How We Use Personal Information" above. Information on the retention of Personal Information can be found in the "Security and Retention" section below.

To the extent provided for by local law and subject to applicable exceptions, individuals may have the following privacy rights in relation to their Personal Information:

• The right to know information about our processing of your Personal Information, including the specific pieces of Personal Information that we have collected from you.
• The right to request deletion of your Personal Information.
• The right to correct your Personal Information.
• The right to be free from discrimination relating to the exercise of any of your privacy rights.

Identifying Information, Including Your Name, Organization & Contact Information

This information may be disseminated to our affiliates, vendors, and service providers for processing as directed by us; to law enforcement and other third parties for the legal purposes outlined above; to parties engaged in transactions; to corporate administrators of enterprise or team accounts; and to other users and third parties at your discretion.

Property Information and Photographs

We may collect and store property addresses, access information, service details, and photographs of cleaned areas submitted through the Platform. Such information may be used for service verification, quality assurance, customer approval, payment processing, and dispute resolution. Photographs and property information will not be used for unrelated purposes without consent, except as required or permitted by law.

Commercial Data, Such as Your Transaction History

We might reveal this data to our affiliates, vendors, and service providers for processing in accordance with our instructions; to law enforcement and other third parties for the legal reasons described above; to parties involved in transactions; and to corporate administrators of enterprise or team accounts.

Transaction and Payment Information

We may collect transaction history, payment information, payout information, Platform Credit balances, Klenzaa Wallet activity, and related financial information. This information may be disclosed to payment processors, financial institutions, service providers, auditors, or regulatory authorities where necessary to process payments, investigate disputes, prevent fraud, comply with legal obligations, or operate the Platform.

Network Activity Data, Such as Content and Your Interaction with Our Services

This is not applicable as we do not collect this information.

Geolocation Information

We may disclose this information to our vendors and service providers for processing in accordance with our instructions; to law enforcement and other third parties for the legal reasons described above; and to parties involved in transactions.

We do not "sell" Personal Information or "share" Personal Information for cross-contextual behavioral advertising (as those terms are defined under applicable local law). We also do not process sensitive Personal Information for the purposes of inferring characteristics about a consumer.

Exercising Your Rights

To the extent applicable under local law, you can exercise the privacy rights described in this section by submitting a request through admin@klenzaa.com.

Verification

To safeguard your Personal Information from unauthorized access, alteration, or deletion, we may need you to authenticate your credentials before allowing you to submit a request to access, rectify, or erase Personal Information. If you do not hold an account with us, or if we suspect fraudulent or malicious behavior, we may request further Personal Information and evidence of residency for verification purposes. If we are unable to verify your identity, we will not be able to fulfill your request.

Authorized Agents

You may also submit a rights request through an authorized agent. If you do so, the agent must present signed written permission to act on your behalf, and you may also be required to independently verify your identity and submit proof of your residency with us. Authorized agent requests can be sent to admin@klenzaa.com.

Appeals

Depending on where you live, you may have the right to appeal a decision we make relating to requests to exercise your rights under applicable local law. To appeal a decision, please send your request to admin@klenzaa.com.

8. Children

Our Service is not directed to minors under the age of 18. Klenzaa Inc. does not knowingly collect Personal Information from minors under the age of 18. If you have reason to believe that a minor under the age of 18 has provided Personal Information to Klenzaa Inc., please notify us immediately at admin@klenzaa.com. We will investigate any notification and, if appropriate, delete the Personal Information from our systems.

9. Links to Other Websites

The Service may contain links to other websites not operated or controlled by Klenzaa Inc. ("Third Party Sites"). The information that you share with Third Party Sites will be governed by the specific privacy policies and terms of service of the Third Party Sites and not by this Privacy Policy. By providing these links we do not imply that we endorse or have reviewed these sites. Please contact the Third Party Sites directly for information on their privacy practices and policies.

10. Security and Retention

We employ commercially reasonable technical, administrative, and organizational measures to safeguard Personal Information both online and offline against loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission can be entirely secure or error-free. In particular, emails exchanged with us may not be secure, so please exercise caution when determining the information you transmit to us via email. We also cannot be held responsible for any attempts to bypass privacy settings or security measures on the Service or third-party websites.

We will retain Personal Information only for as long as necessary to provide our Service to you or for other legitimate business purposes such as resolving disputes, ensuring safety and security, or complying with legal obligations. The duration for which we retain Personal Information depends on various factors, including the volume, nature, and sensitivity of the information, the potential risks associated with unauthorized use or disclosure, our reasons for processing the information, and any legal requirement.

11. International Users

By using our Service, you understand and acknowledge that your Personal Information will be processed and stored in our facilities and servers in Canada and may be disclosed to our service providers and affiliates in other jurisdictions.

Legal Basis for Processing

Our legal bases for processing your Personal Information include:

• Fulfillment of a contractual obligation with you when we provide and maintain our Services. When we process communication information solely to provide our Services to you, this information is necessary to be able to provide our Services. If you do not provide this information, we may not be able to provide our Services to you.
• Your consent when we ask for your consent to process your Personal Information for the purpose of communication. You have the right to withdraw your consent at any time.
• Compliance with our legal obligations when we use your Personal Information to comply with applicable law or when we protect our or our affiliates', users', or third parties' rights, safety, and property.

Data Transfers

Where required, we will use appropriate safeguards for transferring Personal Information outside of certain countries. We will only transfer Personal Information pursuant to a legally valid transfer mechanism.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post an updated version on this page, unless another type of notice is required by applicable law.

13. Contact Us

Please contact us if you have any questions or concerns not already addressed in this Privacy Policy.

Email: admin@klenzaa.com