Satisfaction Guarantee Policy

1. Purpose

This Satisfaction Guarantee Policy explains how Klenzaa handles Customer concerns relating to the quality or completion of Services booked through the Klenzaa Platform.

2. Reporting a Service Issue

Customers who are dissatisfied with a completed Service should report the issue through the Platform as soon as reasonably possible and, where possible, within twenty-four (24) hours of service completion.

Customers may be required to provide photographs, videos, descriptions of the issue, or any other information or supporting documentation reasonably requested by Klenzaa to assist in reviewing the request.

Failure to report an issue within the recommended timeframe or provide sufficient supporting information may affect Klenzaa's ability to review the request.

3. Review Process

Klenzaa may review reported concerns using available information, including:

• Booking details.
• Before-service and after-service photographs.
• Communications exchanged through the Platform.
• Information provided by the Customer and the Service Provider.
• Any other relevant information reasonably available.

Customers and Service Providers agree to cooperate with any reasonable review or investigation.

4. Resolution Options

Following its review, Klenzaa may determine the most appropriate resolution, including:

• A re-clean by the original or another Service Provider.
• A partial refund.
• A full refund.
• Platform Credits to the Customer's Klenzaa Wallet.
• Another reasonable resolution permitted under Klenzaa's policies.

Klenzaa reserves the right to determine the most appropriate resolution in its sole discretion, taking into account the available evidence, the nature of the reported issue, and the circumstances of the Booking.

5. Exclusions

Requests under this Policy may be denied where:

• The issue was not reported within the recommended timeframe.
• The Customer prevented the Service from being completed.
• The complaint is unsupported, misleading, exaggerated, or fraudulent.
• The issue resulted from inaccurate Booking information or conditions outside the Service Provider's reasonable control.
• The concern relates to items or areas that were not included in the booked Service.
• The issue relates to pre-existing conditions, normal wear and tear, or damage not caused during the booked Service.

6. No Guarantee of Refund or Re-Clean

This Satisfaction Guarantee does not guarantee that every request will result in a re-clean, refund, Platform Credits, or any other specific resolution.

All requests are reviewed on a case-by-case basis using the available evidence and the specific circumstances of the Booking.

7. Relationship to Other Policies

This Policy should be read together with Klenzaa's:

• Terms of Service.
• Refund Policy.
• Cancellation Policy.
• Property Damage & Liability Policy.
• Payment & Payout Policy.
• Klenzaa Wallet Policy.

Where there is any inconsistency between this Policy and Klenzaa's Terms of Service, the Terms of Service shall prevail to the extent permitted by applicable law.

8. Changes to this Policy

Klenzaa may update this Policy from time to time. Continued use of the Platform after the effective date of any revised Policy constitutes acceptance of the updated Policy.

9. Contact

Klenzaa Inc.

Email: support@klenzaa.com

Website: www.klenzaa.com